How Cars24 scales conversations and builds faster with OpenAI

TL;DR - A customer story describing how used-car marketplace Cars24 deploys OpenAI-powered voice and chat agents at scale, showing enterprise adoption of agentic workflows for high-volume customer conversations and lead recovery.

• Cars24's OpenAI-based voice and chat agents handle 1M+ conversation minutes per month, indicating production-scale deployment.
• The company reports recovering 12% of previously lost leads, a concrete business/conversion outcome tied to the agents.
• Agentic workflows are being rolled out across multiple internal teams, not confined to a single support use case.
• Content is a promotional/customer case study (thin on technical detail); no model specifics, architecture, or benchmarks are provided beyond the stated usage and lead-recovery metrics.