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How RingCentral builds AI-native work from engineering to ops

OpenAI LLM Agents 2026-08-12

TL;DR - OpenAI highlights RingCentral’s use of ChatGPT Work and Codex to support AI-native workflows across engineering and operations. The brief description indicates faster AI product development and more centralized operational intelligence, but provides no quantitative results.

  • Codex is used to accelerate engineering and AI product development.
  • ChatGPT Work supports workflows spanning engineering and operations.
  • RingCentral aims to centralize operational knowledge and intelligence.
  • The provided content does not specify implementation details or measured gains.

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